Policies

Group performances allow students to be part of a team and community, which accelerates their musical learning, leadership, and collaboration skills. For this reason, all eligible students (Ages 8-18) are required to participate in at least one group performance program per calendar year to continue at School of Rock. (Rock 101, Opening Act or Headliners)

However, those that continue to decline joining a performance group may need to move their lesson time to accommodate for students who are participating in the full programs.

We value all of our students and believe strongly in the benefits of the performance programs, so feel free to reach out to discuss what your student’s path to a performance program could look like.

We require a 24 hour notice prior to any canceled lesson to make it eligible for a makeup pass. If you call after hours, please leave a message or email us at aurora@schoolofrock.com. You must have an active plan to redeem makeup lessons.and they must be rescheduled within 30 days of the original lesson. All lessons including make-ups require 24 hours notice in order to reschedule. If you decide to cancel your plan, you will forfeit any unused makeup lessons from that point forward. Any lessons canceled by School of Rock Aurora that do not land on a closed holiday will receive a make-up pass. ADDITIONALLY,, IF WE HAVE TO CANCEL YOUR LESSON WE WILL ALWAYS ISSUE A MAKE-UP PASS FOR RESCHEDULING AT A LATER TIME.

How cancel and reschedule your lesson online:

1. Log into your Pike13 Account

2. Click on the lesson you wish to cancel

3. Click on “Cancel Visit” (If canceled more than 24 hours in advance an automatic make-up pass will be applied to your account that expires after 30 days)

4. Click on “Schedule a Make-up Lesson”

5. Select your instrument

6. If you have multiple students you may have to select the student

7. Choose a time that works best for your schedule (Keep in mind that you can only schedule up to 10 days out when using the online booking system)

You can also call the school at (720) 789-8866 or email us at aurora@schoolofrock.com if you have trouble rescheduling online.

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BILLING AND PAYMENT POLICIES:

School of Rock Aurora charges tuition on the 1st of each month on a recurring basis. If a customer’s payment fails, the customer has 7 days to provide a new payment method or make arrangements for their bill. If no payment or arrangement has been received within 7 days of a failed payment, School of Rock Aurora will issue a late payment charge of $20. If no payment has been made or received by the 14th of the month, the customer’s enrollment will be canceled and their lesson time will be forfeited.

MEMBERSHIP CANCELLATION POLICY:

1. Notice of membership cancellation must be given to School of Rock Aurora via email (aurora@schoolofrock.com) 30 days before the next billing cycle.

2. In order for the billing to be paused you MUST COMPLETE THE EXIT FORM (https://forms.gle/6BVVUBqR1WdaHxJb6)

3. Any cancelations after the billing has gone through on the 1st of the month will be refunded as account credit only, which can be applied to future lessons and rehearsals.

REGISTRATION FEE:

There is a one time registration fee for each new student. If you choose to take a break from SoR for more than six months, you will need to pay the registration fee again at the time of re-enrollment.

SHOW FEE:

The show fee is a one time (non-refundable) $100 charge at the beginning of each season to cover the additional costs incurred by putting on our end of season shows, staffing, ordering tickets, posters, venue booking, gear transportation, etc. In exchange, you will be given pre-sale tickets (when applicable) and commemorative laminated show pass.

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WEEKLY COMMUNICATION:

Private lesson notes will be sent through Pike13 and an email notification will be delivered to you each time. All group related communication will be done through the BAND app which is sent out via email at the beginning of each season. If you have any questions or concerns, please email us at aurora@schoolofrock.com and we will be happy to forward your message to the appropriate instructor. For the safety and privacy of our students and staff we ask that there is NO direct communication via texting, social media, or direct emails between students or parents and their instructors.

TEACHER SUBSTITUTES:

Most of our staff are working musicians who tour & perform locally (and occasionally get sick). When we have an instructor out, we will do our best to provide a substitute instructor at your normal weekly lesson time so we don’t disrupt your schedule. We are a community of instructors that are dedicated to providing the best possible educational experience to all of our students. With updated lesson notes and the correct materials, all substitute instructors will be able to pick up right where your regular instructor left off.

LEARNING NEEDS:

Our goal at School of Rock is to help each student reach their full potential. Please inform the studio coordinator or instructor of any learning needs your child has and methods that complement your child’s learning style.

We have a lot of students going in and out the door each day with equipment and cases that look the same. Make sure to put something on your case that CLEARLY identifies it as yours :) We recommend patches, stickers, buttons, and a colorful piece of tape on the handle that has your name written in permanent marker.

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Halloween

Holiday Break - Dates TBD

New Year’s Eve & New Year’s Day

On snowy days, we will make a decision by 1:00pm as to whether or not we will close the school. This gives us enough time to check the roads, as well as to allot for the ever-fickle Colorado weather that we all know and love. What might look like a menacing snow storm at 8am can easily turn to bright sunshine and slush in just a few hours, in which case, it doesn’t make sense to close the school.

If we decide to close the school we will issue make-up passes for all of the private lessons that day and you will have 30 days to reschedule. Unfortunately, we don't have the ability to reschedule group rehearsals.

EVEN IF THE SCHOOL IS OPEN, we may still have instructors that cannot come in because of the driving conditions in their part of the city:

If we are open, please assume you can come in for your in-person lesson unless you get a call from us. If your instructor needs to teach from home that day you will have the option to do a remote lesson or reschedule for an in-person lesson.